Bethel Free Clinic

Your Assurance

Procedures are in place to evaluate our administrative, personnel, and clinical functions to determine if we are operating at an adequate level to ensure the maximum protection of patients, staff, volunteers, and the clinic itself. We have a patient-focused performance improvement program in place to identify opportunities to improve organizational and individual staff performance.

The Board has appointed a Quality Assurance Committee responsible for examining and reporting clinic wide QA activities, including peer review, patient and volunteer satisfaction.

Clinic patients are surveyed on issues concerning privacy, timeliness, compassion, respect, and treatment. Clinic staff and volunteers are surveyed on issues concerning quality of work, communication, adherence to our mission, and pride in work. Medical records review is a critical element of our peer review system.

Patient satisfaction statistics and comments are reported every quarter to the Board for review. Those statistics will be posted here.

Volunteer satisfaction statistics and comments are reported on an annual basis to the Board for review. Those statistics will be posted here.

Patient Satisfaction

The Quality Assurance Committee initiated the Patient Satisfaction Survey program on December 30, 2008. Survey forms are anonymous. A display informing patients of the Satisfaction Survey is placed on the Registrar’s Desk. Patients are given a satisfaction survey by either the Registrar or by the physician.

The survey examines a patient’s level of satisfaction regarding privacy, timeliness, compassion, respect, and treatment received at the Bethel Free Health Clinic, Inc. Questionnaire items include:

From December 30, 2008, though December 2011, 2,073 patients completed a satisfaction survey, a response rate of 51%.

Transportation to the Clinic

Miles Traveled